Medi-Dose, Inc./EPS, Inc. Statement of Sales Policy
All orders are shipped prepaid F.O.B. Shipping Point. (usually Ivyland, PA 18974 U.S.A.) Shipping charges are added to invoice as a separate line item. Most orders are shipped via UPS. We also offer service through the USPS (United States Postal Service) and by special request FEDEX (Air Only). If you have a preferred carrier, please advise us and we will work with your carrier to provide you the best service.
In accordance with state tax laws, we collect sales tax on all orders shipped to a Pennsylvania address. If you are tax exempt in Pennsylvania, please complete a PA Exemption Certificate REV-1220 and fax it toll-free to 800-323-8966.
Minimum Order Policy:
There is no minimum order for EPS, Inc. products, however, we appreciate prepayment on orders under $25.00. Please add $5.00 to prepaid orders for shipping charges. (Credit card orders will be charged exact freight cost.) For minimum order information for Medi-Dose, Inc. products, please refer to the Medi-Dose, Inc. price schedule.
New Account Credit Policy:
Please contact our customer service department to verify your customer number or set up a new account. Our credit terms are very liberal. Open credit invoice terms are NET 30 days. Most facilities will be offered open credit status, however, certain institutions may be required to provide either credit-card payment or to prepay their orders prior to shipment. We also gladly accept credit-cards (MasterCard, VISA, American Express, Discover Card, JCB, Diners' Club.)
The customer shall be responsible for all transportation charges except when The Medi-Dose Group is in error (e.g. shipping error, etc.) The Medi-Dose Group sales representatives are not permitted to pick up products from customers. Authorization procedures must be strictly followed. Title and Risk of Loss pass to customer once goods leave our dock regardless of shipping location. We will assist with any shipping issue to the best of our ability on your behalf.
All pricing quoted in catalogs, brochures, literature and on our web site is current at the time of printing or posting and is subject to change without prior notice.
All returns must be authorized by The Medi-Dose Group to be eligible for credit. To obtain approval, contact our Customer Service Department for a Return Goods Authorization Number (RGA#.) NO credit will be issued on goods returned without prior authorization. Goods returned without an RGA# will be refused by our receiving department.
A minimum 20% restocking fee will be charged against all return of products ordered in error, excess stock or those returned more than 30 days from original invoice date. Non-stock items ordered for a specific customer carry a minimum 25% restocking charge.
Products not purchased directly from The Medi-Dose Group are to be returned to the distributor / dealer in accordance with their return policy.
Products which are unacceptable for credit include, but are not limited to:
Procedure for Returned Goods:
- Individual packages which have been opened, marked, dated, stamped or disfigured in any way. A package is defined as the minimum authorized sales unit.
- Products which have been damaged by water or fire.
- Products which have been involved in a fire or bankruptcy sale.
- Products which have been ordered special for individual accounts or custom produced items.
- Products which are over 1 year old from date of original invoice.
- Products which have reached or exceeded their expiration date.
- Credit will only be issued to the customer whose name appears on the original invoice.
Customer must provide the following information to The Medi-Dose Group Customer Service Department before authorization can be granted:
Terms for Credit Memos:
- Product name, catalog #, description
- Package size
- Quantity to be returned
- Original Purchase Order Number and Invoice Number
Credit will be issued against future purchases of Medi-Dose Group products. Credit will be calculated at the invoiced price or at current prices, whichever is lower. Credits are void one year from date of issue.