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Medi-Dose/EPS Support
Index
Technical Support.
Technical support for Medi-Dose software is free!
800-523-8966
support@medidose.com
Hours: Monday - Friday / 8:00 AM - 5:30 PM Eastern Time
(GMT -05:00, Philadelphia PA, Daylight Saving Time Observed )
MILT 3.0 - Current Version.
Updates (MILT 3.0)
Updates add new features and repair issues discovered in the field.
- 3.0.04a (Must be at version 3.0.03 to install this update!)
- 3.0.03d
- 3.0.02 ( Included in 3.0.03d - Use only under the guidance of a Medi-Dose Support Technician! )
Training Movies (MILT 3.0)
This series of short movies show how MILT 3.0 can be used for all your unit dose and labeling needs.
Demo Software (MILT 3.0)
Full featured version of the software (prints a "DEMO" watermark on each label.)
- Run MILT 3.0 Demo
- Unzip to a folder (default = C:\MILT30DEMO\ )
- Run SETUP.EXE from the unzipped folder (default = C:\MILT30DEMO\setup.exe )
- Accept all of the default settings
- User ID: SUP Password: medi
- NOTE - To minimize the download size, the NDC database is not included, but may be added by following these instructions.
Support Files
May resolve specific issues. Use only under the guidance of a Medi-Dose Support Technician!
Zebra LP2844 Direct Thermal Printer.
The Zebra LP2844 is the only thermal printer supported by MILT 3.0
NDC Database Updates.
A new MILT NDC Database Update is posted quarterly and is provided free of charge. The same NDC update works with all versions of our software.
Remote Assistance.
Desktop Sharing and File Transfer Options:
- TechInLine: Share your desktop with a Support Technician
- Drop.io: Upload files to a Support Technician:
IV Profile Software.
Demo Versions:
Support:
Micro Automation offers conscientious product support. Customer service is always one-on-one, and requests for software customizations, particularly for custom label formats, will be considered. "Bug" reports will be posted here as soon as they are discovered and "bug" fixes posted soon after. If you are experiencing a problem that is not listed, please take the time to email MicroAutomation@att.net with a detailed description of your problem. If you cannot receive support via e-mail or you are experiencing a problem that requires immediate attention, please call Don Wolfe, Micro Automation support, at (253) 227-3133.
Known Issues:
- Error 9 - Subscript out of range while printing: This error has occurred when batch printing IV labels and will cause the batch print job to halt. It has been reported only for the Hospital version of the IV Profile/Label software, but it could possibly occur in the Home Care version, as well.
- The cause: Occasionally users will accidentally embed control characters in the Order Schedule field. The printer driver does not know how to handle these characters and will halt with the above error.
- The fix: If you experience this problem, determine the IV order for the next label that should have printed when the print job halted. Either delete the offending IV order and re-enter it, or alternatively, edit the order by "blanking" the Schedule field (press CTL-B while the cursor is in the Schedule field) and re-enter the appropriate due times.
- Error 6 – Overflow: This error can occur with older versions of EPS-IV 7.0HC. The cause: The variable originally defined for the value of prescription numbers cannot accommodate values greater than 32,767.
- The fix: If you experience this problem, please contact Don Wolfe, Micro Automation support, immediately. The only resolution to this problem is to obtain a more current version of EPS-IV 7.0HC.
Prior Software Versions.
Full featured demo software (adds DEMO watermark):
1. Download and run the desired version
2. Unzip downloaded file to a folder
3. Run SETUP.EXE from the unzipped folder
4. Accept all of the default settings
5. User ID: SUP Password: medi
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